BillieSmart E-Commerce Refund Policy

At BillieSmart, we aim to provide a smooth and hassle-free shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Below are the details of our refund and return policy.

1. Return and Refund Eligibility

You may request a return or refund within 30 days of receiving your item(s). To be eligible for a return, your item must meet the following conditions:

• The product must be unused, in its original packaging, and in the same condition that you received it.
• A receipt or proof of purchase must be provided.
• Items on sale or marked as final sale are not eligible for returns or refunds unless they arrive damaged or defective.

2. Non-returnable items

The following items are exempt from being returned:

• Gift cards
• Downloadable software products
• Personal care items (e.g., hygiene products)
• Customized or personalized items

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund:

• Approved Refunds: A refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
• Denied Refunds: If your item does not meet the return requirements, we will notify you and no refund will be issued.

4. Shipping Fees

• Customers are responsible for the shipping costs of returning an item unless the return is due to a mistake on our part (e.g., wrong or defective item received).
• Original shipping fees are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team immediately at billiesmart2024@gmail.com. We will arrange for the item to be replaced or refunded.

6. Exchange Policy

Exchanges are allowed for the same item if it arrives damaged or is the wrong size. Exchanges must also follow the standard return process and be initiated within 30 days of receiving the product.

7. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after the purchase.
• The product does not meet your personal expectations (unless quality is compromised).
• You no longer need the product.
• You made the purchase by mistake but have already downloaded or accessed the product.

8. Contact Information

If you have any questions about returns or refunds, please contact us at:

• Email: billiesmart2024@gmail.com
• Phone: +1 251-222-2083
• Address: 2751 Farnell Dr. , Mobile, AL, United States, Alabama